Posted February 22, 2017 | by Tamam Member

Terms and Condition

The following are the terms and conditions for the Tamam website. All customers must accept the terms and conditions before they can use the Tamam web site.

Please note that the following terms and conditions are divided into 4 sections:

1. General terms and conditions
2. Specific terms and conditions (for annual maintenance contracts, ie. Diamond, Gold, Silver, Bronze, and project payment arrangements)
3. Soft services terms and conditions (eg. deep cleaning, gardening, window cleaning etc)
4. Terms and conditions for accessing and using the website

1. GENERAL TERMS & CONDITIONS

PREAMBLE

Whereas Tamam) is a maintenance service provider and the customer desires to book the service as per these General Terms and Conditions. Now therefore, for and in consideration of the forgoing the Parties agree as follows.

Article.1 Incorporation of Preamble:
The Preamble shall be considered an integral part of this Contract and shall always be read together with it.

Article.2 Definitions:

In this Contract, the following words have the following meanings:

• “General Terms and Conditions” mean the countersigned General Terms and Conditions of Tamam
•“Force Majeure” means, in relation to either party, circumstances beyond the reasonable control of that party including but not limited to war, war like, freight embargos, storms, acts of God equipment breakdown, riots, civil commotion, floods, earthquakes, strikes, lock-outs or other forms of industrial action, government orders or restrictions, hostilities, mobilization, blockage, revolution, looting, fire, leakage or bursting of tanks or pipes.
• “Parties” means Tamam and CUSTOMER separately also referred to as “Party” and/or “Parties”
• “Contract” means the maintenance agreement.

Article.3 Maintenance Services:

• Subject of this contract is the maintenance services to be rendered by Tamam to the customer only as per these General Terms and Conditions
• The Parties agree to the scope of services to be provided as per “Annexure”. The scope of maintenance services may be extended as both the parties agree in writing.
• In the event that the Customer has inaccurately stated the size of their villa/apartment, we will modify and re-submit the agreement with an invoice for the difference.

Article. 4 General Terms:
• Tamam staff shall be provided with free use of water and electricity and free access to any part of the premises, any furniture or items of value should be removed from the work area, to perform the required tasks under this agreement.
• The Agreement is valid for a minimum period of 12 months.
• In the event of a complaint regarding the service provided, the customer should contact the Customer services Ceenter which is 920008857 or info@tamam.com.co
• Any changes – omissions or additions – made to this Agreement by the Client shall render it invalid.

Article.5 Commencement and Duration:
This Contract shall come into force with immediate effect once both the Parties have affixed their signatures and payment is received by Tamam

Article.6 Payments Terms:
• The maintenance fees for the contract period are as agreed in the Contract.
• Payment for the Maintenance services as agreed in this contract shall be made in advance at the time of signing.
• Any post-dated cheques will be banked on the dates stated and any reminders for payment by credit card will be emailed shortly before. Any rejected cheques or non-subsequent payments will render the agreement void and services will cease on the due date.
• All transactions will be carried out in Riyal SAR only.

Article.7 Termination and Refunds:
All refunds will be based on the individual merits of each case, and will be at the Management’s discretion. All refunds shall be via the original mode of payment.

Article.8 Property Owner Responsibility During On-Site Work
A responsible person, whether this be the property owner, or a representative of the property owner, should be present at the property for the duration of the time spent at the property by TAMAM staff

Article. 9 Liability for Losses
TAMAM shall not be held responsible or liable for any losses of personal items / personal property, when carrying out work at a customer’s property.

Article.10 Amendments:
Any amendments to this Contract shall require the unanimous consent of both the parties and in written form.

Article.11 Choice of Law and Jurisdiction:
• This contract shall be governed by the laws of the Kingdom of Saudi Arabia
• If a dispute arises out of or in connection with this contract including any question to the provisions, existence, validity and / or termination, the Parties shall seek to settle the matter amicably within a period of 90 (ninety) days. If the parties cannot reach a settlement, either Party may take the matter to a competent court in the Kingdom of Saudi Arabia.

Article.12 Copies:
This contract is issued in 2 (two) copies. One copy is for the Customer and the other Copy is for the Services Provider.

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2. SPECIFIC TERMS AND CONDITIONS FOR ANNUAL MAINTENANCE CONTRACTS AND PROJECT PAYMENT ARRANGEMENTS

1. Property Owner Responsibility During On-Site Work
A responsible person, whether this be the property owner, or a representative of the property owner, should be present at the property for the duration of the time spent at the property by TAMAM staff.

2. Liability for Losses
TAMAM shall not be held responsible or liable for any losses of personal items / personal property, when carrying out work at a customer’s property.

3. Residential Location:
Standard prices are valid for the areas represented in the TAMAM website only. Prices for other areas are quotation-based.

4. Materials, Consumables and Spare Parts:
Materials, consumables and spare parts are subject to availability in the Saudi Arabia.

5. Charges for Basic and Standard Packages:
Materials, consumables, and spare parts will be charged according to the current TAMAM stock/price lists for those items. Those items that are required to perform a job, that are not listed in the TAMAM stock/price lists will be charged at the cost price plus15%. A list of TAMAM inclusive items can be provided on request.

6. Charges for Executive Packages:
Consumables and spare parts, listed in the respective TAMAM stock lists, are not included in the package fee. Those items that are required to complete a job that are not listed in the TAMAM stock lists will be charged at the cost price plus15%. Any other materials are charged for separately as they are not included in the Package. A list of TAMAM inclusive items can be provided on request.

7. Cancellation of Scheduled PPM Appointments:
If a customer confirms a schedule for a PPM, and cancels a scheduled appointment less than 72 hours in advance of the scheduled date/time, the PPM will be treated as ‘consumed’. Should the customer wish to reschedule a ‘consumed’ PPM, there will be an additional administration fee of SAR 200, to compensate for the lost time of the designated PPM team.

8. Access to the Property:
If an TAMAM Team is attending a scheduled and confirmed callout appointment on time, and cannot gain access to the property, TAMAM will consider the works as fulfilled, and will charge for the work accordingly. Inability to access the property maybe due to the customer not being available to provide access or, on arrival, the customer postpones the appointment.

9. Provision of Incorrect Information by the Customer:
If the information on the residence provided by the customer is incorrect, eg. the number of rooms in the property, the failure to include maid rooms or studies, the wrong size of water tanks or swimming pools etc, TAMAM will have the right to revise the price charged to the customer accordingly.

10. Condition of Property Systems when taking out a Contract:
If the AC, electrical, and plumbing systems at the property have not been maintained, resulting in sub-standard condition, TAMAM will provide a proposal for initial corrective maintenance before starting the Annual Maintenance Contract. These costs will be charged separately and, therefore, are not included in the TAMAM annual contract fee.

11. Payment by Cash or Cheque:
Credit card and bank transfer can be made free of charge. In the case of payments collected from a customer (by cash or cheque) from a location other than the customer’s residence, there is an additional administration charge of SAR 20 per transaction.

12. Payment Agreements for One-Off Renovation Projects:
For project jobs the following payment terms apply:

For project works that are quoted at SAR 2,000 or less, 100% of the fee is payable in advance of the works being undertaken
For project works that are quoted at more than SAR 2,000:
* 70% of the fee is payable in advance of the works being undertaken
* 20% of the fee is payable when work is in progress
* 10% of the fee is payable on completion of the job
For major projects, the payment terms will form part of a separate contractual agreement.

13. Changing a Contract:
Making changes to an existing contract is not possible.

14. Cancellation of a Contract by a Customer:
If a customer provides evidence of a major lack of quality of workmanship or service provision by TAMAM, the customer can request to cancel the contract. Where the senior management at TAMAM agree to the contract cancellation, TAMAM will refund 80% of the value of the remaining period of the existing contract.

15. Cancellation of a Contract by TAMAM:
Failure to promptly settle invoice charges may result in either suspension or discontinuation of all services provided in the maintenance contract.

16. Limited Standard Callouts for Basic Packages:
There is a limit of up to 6 standard callouts for a Basic Package.

17. Excessive Call Out Consumption :
In the course of an annual contract, if the number of ‘callouts’ reaches an excessive level, TAMAM will have the right to charge for any additional callouts.

18. Services to Customers for Expired Contracts:
TAMAM will provide emergency callouts for a maximum of one week after the expiry of the contract.

19. Expiry of Contracts:
After the expiry date of the contract, TAMAM cannot be held responsible for the condition of the assets at the customer’s premises. TAMAM will provide chargeable routine callout services which can be booked and scheduled through the website.

20. Conversion to an Annual Contract:
In the case of a non-contract customer purchasing an annual package, within 24 hours of execution of the non-contract callout, the cost of the callout will be issued as a credit to the customer’s new contract account.

21. Malfunctioning of Equipment:
TAMAM cannot be held responsible for any consequences resulting from malfunctioning systems in the property.

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3. SOFT SERVICES TERMS & CONDITIONS

DEEP CLEANING OF VILLA/ KITCHEN DEEP CLEANING

1. The estimate is valid only for the job/services/materials required. Anything extra will be charged.
2. Upon satisfactory completion of the work, the client shall sign the TAMAM Job completion card or otherwise confirm on the online plat form that the work has been so completed. In the absences of timely confirmation TAMAM will be entitled to assume that the work has been completed satisfactorily.
3. Any unforeseen or additional work arising that is necessary to complete the work will be reported to the client for further authorization.
4. The client will afford TAMAM with unimpeded access to the site and work area for the safe execution of the works.
5. Disclaimer: every care is taken during the cleaning process, however, we cannot be held responsible for any changes in color or other damage resulting from insufficient care label information. All difficult marks will be pointed out before the work is carried out. TAMAM reserves the right to refuse to carry out the work if the cleaning process used id likely to result in damage or the marks will not be removed satisfactory, depending on the materials.
6. If the villa to be cleaned is having more rooms than the specified one (on the online plat form); the cleaning team have a right to decline the job and no refund will be issued or the client has to pay additional amount based on the rooms numbers in order to progress with the work.
7. All inaccessible areas will be pointed out before the start of work and incase additional equipment to access the area is required i.e. scaffolding, additional fee will be incurred by the client. Any special requirement from the authority’s e.g. municipality approval will be borne by the client.
8. The client to provide free access of water and electricity during the cleaning times.
9. We take no responsibility whatsoever of any pets left unattended.
10. Any pricing information listed on this web site is subject to change without notice. Certain items herein may be discontinued or may be unavailable in some areas
11. Delays caused by other companies on site may cause work to be rescheduled and charges may be made in certain circumstances

FAÇADE CLEANING / EXTERNAL WINDOW CLEANING / PAVE YARD CLEANING

1. The estimate is valid only for the job/services/materials required. Anything extra will be charged.
2. Upon satisfactory completion of the work, the client shall sign the TAMAM Job completion card or otherwise confirm on the online plat form that the work has been so completed. In the absences of timely confirmation TAMAM will be entitled to assume that the work has been completed satisfactorily.
3. Any unforeseen or additional work arising that is necessary to complete the work will be reported to the client for further authorization.
4. The client will afford TAMAM with unimpeded access to the site and work area for the safe execution of the works.
5. Disclaimer: every care is taken during the cleaning process, however, we cannot be held responsible for any changes in color or other damage resulting from insufficient care label information. All difficult marks will be pointed out before the work is carried out. TAMAM reserves the right to refuse to carry out the work if the cleaning process used id likely to result in damage or the marks will not be removed satisfactory, depending on the materials.
6. If the villa to be cleaned is having more rooms than the specified one (on the online plat form); the cleaning team have a right to decline the job and no refund will be issued or the client has to pay additional amount based on the rooms numbers in order to progress with the work.
7. All inaccessible windows/areas will be pointed out before the start of work and incase additional equipment to access the area is required i.e. scaffolding, cherry picker; additional fee will be incurred by the client. Any special requirement from the authority’s e.g. municipality approval will be borne by the client.
8. On rare occasions, our service can be subject to the effects of weather or unforeseen circumstances. On such occasion, out service may be rescheduled at the discretion of Tamam but this will not affect the original agreed price.
9. The client to provide free access of water and electricity during the cleaning times.
10. We take no responsibility whatsoever of any pets left unattended.
11. Any pricing information listed on this web site is subject to change without notice. Certain items herein may be discontinued or may be unavailable in some areas
12. Any addition and/or alterations to the contract shall be properly treated as variations and subject to written instructions and additional payments may be required to cover the agreed changes.

WATER TANK CLEANING
Scope of Work:

Using Municipality approved cleaning chemicals and procedures, we will chemically clean and disinfect the water tank(s) to remove almost all of the staining inside the tank.

Terms and Conditions:

1. External cleaning of water tanks such as of debris and fittings/maintenance and
Preparations for access to permit cleaning are excluded from this quotation.
2. All chemicals / procedures used are, approved by Municipality for water tank cleaning and disinfection and are locally sourced from certified companies.
Technical support/MSDS can be provided on client’s request.
3. It is utmost important that tanks must be drained PRIOR to our scheduled arrival. All necessary precautions for this should be carried out from your technical / maintenance staff.
4. The scope is not applicable for cleaning and disinfection of Septic tanks, irrigation/landscaping water feeder tanks and distribution pipelines.
5. Reports will be submitted only if requested by the client.
6. The testing of the water is under responsibility of the property owner and will be just coordinated by TAMAM if requested. We will not take any responsibility of the test results. Test results may vary as per original water quality and different sources. In case of test failure, re-cleaning of the tank(s) will be charged as per agreed prices including retesting.
7. The cleaning crew is responsible for cleaning and disinfection of the tank(s) only and will coordinate with your technicians during entire cleaning operations, however, all issues pertaining to MEP works if occurred during or after cleaning operations will be the responsibility of technicians from customer’s side and cleaning crew will not be held responsible for it.
8. In case of unexpected delays to start the cleaning as per scheduled and agreed time which are not caused by Farnek, optional SAR 200 can be charged. This applies especially for waiting times longer than 30 minutes to get access to the premises or in case TAMAM has to pump more than 6 m3 water out of the tank before the cleaning.
The amount of water will be measured by multiplying width x length of the tank and height of the water level.
9. If the water tank to be cleaned is having more gallons than the specified one (on the online plat form); the team have a right to decline the job and no refund will be issued or the client has to pay additional amount based on the tank size in order to progress with the work.
10. Any pricing information listed on this web site is subject to change without notice. Certain items herein may be discontinued or may be unavailable in some areas
11. Any addition and/or alterations to the contract shall be properly treated as variations and subject to written instructions and additional payments may be required to cover the agreed changes.
12. On rare occasions, our service can be subject to the effects of weather or unforeseen circumstances. On such occasion, our service may be rescheduled at the discretion of Tamam but this will not affect the original agreed price.

POOL CLEANING

1. Upon satisfactory completion of the work, the client shall sign the TAMAM Job completion card or otherwise confirm on the online plat form that the work has been so completed. In the absences of timely confirmation TAMAM will be entitled to assume that the work has been completed satisfactorily.
2. Any unforeseen or additional work arising that is necessary to complete the work will be reported to the client for further authorization.
3. The client will afford TAMAM with unimpeded access to the site and work area for the safe execution of the works.
4. We take no responsibility whatsoever of any pets left unattended.
5. All cleaning equipment’s i.e. vacuum hose, extension rod, pool cleaning net, testing kit will be supplied by the company and shall remain the property of Tamam, or their duly assigned subcontractors.
6. All repairs due to wear and tear and any other consumables shall be charged to the client. Please note that the pool pumps, valves, pool lights/bulbs are consumable items and if goes faulty, it needs to be replaced/fixed.
7. If the pool to be cleaned is bigger than the specified one (on the online plat form); the team have a right to decline the job and no refund will be issued or the client has to pay additional amount based on the pool size in order to progress with the work.
8. On rare occasions, our service can be subject to the effects of weather or unforeseen circumstances. On such occasion, our service may be rescheduled at the discretion of Tamam but this will not affect the original, agreed price.
9. All complains pertaining pool maintenance shall be adhered between business hours 920008857 hrs Saturdays to Thursdays only excluding public holidays and Fridays.
10. All maintenance issue like repair or replacement will be done on additional cost upon approval and payment receipt from the client.
11. We will be not held responsible for any change in color of the swimming pool if a quotation for any kind of repair is submitted and not approved. All replacements/repairs to be borne by the client.
12. The client to provide free access of water and electricity.
13. In case of vacation or out of villa for some time and no water access, we will not be held responsible for the swimming pool condition.
14. In case you wish to change the swimming pool water, a quotation will be provided for sweet water and upon approval, we will then proceed.
15. Any changes in pool cleaning timings/ days to be communicated at least one week in advance and it will be rescheduled based on availability of resources.
16. The testing of the water is under responsibility of the property owner and will be just coordinated by TAMAM if requested. We will not take any responsibility of the test results. Test results may vary as per original water quality and different sources. In case of test failure, re-testing will be charged as per agreed prices. I.e. Micro biological parameters test, legionella test.
17. The PH testing will be done on the visiting days only.
18. Any pricing information listed on this web site is subject to change without notice. Certain items herein may be discontinued or may be unavailable in some areas
19. Any addition and/or alterations to the contract shall be properly treated as variations and subject to written instructions and additional payments may be required to cover the agreed changes.
20. The client shall provide access to site and dry storage space for materials at all times during the works progress and during TAMAM working hours

GARDENING

PEST CONTROL

Guarantee
In addition to the scheduled visits, the premises will be covered by a 365 days guarantee for any problem any time with no additional charges except Public Holiday and every Fridays of the month from 8 am to 10 pm.
(Our staff will be ready for any inquiries or request any time during the contract period)

Precautions
1. All pets are to be kept out of the villa for 4 (four) hours during and after carrying out the Pest Control Job. In case there are no pets, the house needs to be vacated for 3 (three) hours.
2. Keep doors and windows closed during fumigation
3. Cover all foods, food containers and food preparation surfaces.
4. Cover stereos, computers and all electronic devices.
5. Turn off and cover any aquariums.
6. Turn off funs and air-conditioners.
7. Prepare to leave your apartment for good three to four hours after fumigating.
8. Open windows to ventilate your apartment for r at least a half-hour before you reoccupy it.
9. Turn off all ignition sources such as gas pilot lights and other open flames.

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4. ACCESSING AND USING THE WEBSITE

Please read this document carefully before using this Website. By accepting this agreement you agree to comply with the terms and conditions of our website.

You explicitly acknowledge that TAMAM reserves the right to change this policy at any time.

Use of the Website
By accessing the website, you warrant and represent to TAMAM that you are legally entitled to do so and to make use of information made available via the website.

Responsible Usage
You are responsible for your actions on our Website. If you act recklessly or irresponsibly in your use of the platform or your actions endanger any person or the integrity or security or availability or performance of our platform, your access may be restricted, suspended or terminated, without prior notice.
In particular, you agree that you will not use, attempt to use or allow the platform to be used to undertake the following activities:

Content Publishing
You may not use the Website to publically post any material that:
is racist, obscene, hateful, defamatory, libellous, derogatory, threatening, profane, harassing, abusive, discriminatory or humiliating to another person or organisation
vilifies individuals based on their religion, gender, race or sexuality
contains copyrighted material (written, audio, video and other electronic forms) or infringes Intellectual Property Rights
contains personal information about you or another individual (including identifying information, email addresses, phone numbers or private addresses)
falsely represents another individual, organisation, government or entity

Activities that cause excessive load on the Platform
You must not undertake any of the following activities that may result in lowered website performance, such as:
Continual uploading content which is extremely large file size: Acceptable guideline is no larger than 1MB: per file

Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of TAMAM and its partners, suppliers and affiliates. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of TAMAM

External links
External links may be provided for your convenience, but they are beyond the control of TAMAM and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties
TAMAM makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of Liability
TAMAM shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any commercial/data information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of SAUDI ARABIA regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in SAUDI ARABIA, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Terms and Condition

Terms and Condition

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